Privacy Policy
شنتشن Tcbest شركة صناعة البطاريات., المحدودة. (“TCBEST,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, browse our battery products, submit an inquiry, or communicate with us regarding our products and OEM/ODM services.
By using our website, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
We may collect the following categories of information when you visit or interact with our website.
1.1 Information You Provide
When you contact us, request a quotation, inquire about our products, or submit an online form, we may collect:
Name and company name
Email address
Telephone number and WhatsApp contact details
Country or region
Product interests and purchasing requirements
Battery specifications and OEM/ODM customization requirements
Messages, attachments, and other information you voluntarily provide
Please avoid submitting sensitive personal information unless it is necessary for your inquiry.
1.2 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, depending on the website configuration and technologies in use. This may include:
IP address and approximate geographic location
Browser type and operating system
Device information
Pages visited and browsing activity
Referral sources and visit timestamps
Website performance and diagnostic information
We use this information, where applicable, to maintain website functionality, understand visitor interests, improve user experience, and help protect the website against misuse.
1.3 Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, analyze website traffic, and improve performance.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.
2. How We Use Your Information
TCBEST may use the information collected for the following purposes:
Responding to Inquiries: To answer questions, provide quotations, and communicate with prospective and existing customers.
Product and Technical Support: To understand your battery requirements and provide relevant product information, technical details, and application guidance.
OEM/ODM Services: To evaluate customization requests, discuss product specifications, and coordinate potential manufacturing projects.
Business Communications: To follow up on inquiries, provide requested updates, and communicate about relevant business matters.
Website Improvement: To understand how visitors use our website and improve its content, functionality, and performance.
Security and Fraud Prevention: To identify suspicious activity, protect our systems, and prevent spam or unauthorized access.
Legal Compliance: To comply with applicable laws, regulations, and legitimate legal requests.
We will process personal information only where we have an appropriate legal basis under applicable law, such as your consent, the need to respond to your request or take steps toward a business relationship, compliance with legal obligations, or our legitimate business interests.
3. How We Share Your Information
We do not sell your personal information to third parties.
We may share information in the following circumstances where necessary and permitted by applicable law:
3.1 Service Providers
We may share relevant information with trusted service providers that help us operate our website and business, such as website hosting providers, email service providers, security services, analytics providers, and communication tools.
These providers may process information on our behalf and are expected to protect it appropriately.
3.2 Business Operations
Where necessary to respond to your request, we may share relevant information internally with authorized personnel responsible for sales, customer service, technical support, or OEM/ODM project coordination.
3.3 Legal Requirements
We may disclose information where required by law, regulation, court order, or a lawful request from a competent authority, or where reasonably necessary to protect our rights, property, security, or the rights and safety of others.
3.4 Business Transfers
If our business undergoes a merger, restructuring, acquisition, or transfer of assets, relevant information may be transferred as part of that transaction, subject to applicable privacy requirements.
4. International Data Transfers
TCBEST serves customers in multiple international markets. Depending on the services we use and the location of our customers or service providers, personal information may be processed or stored in countries or regions outside your place of residence.
Where applicable, we will take reasonable steps to ensure that such transfers comply with relevant data protection laws and that appropriate safeguards are implemented.
5. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, managing business relationships, maintaining appropriate records, protecting our website, and meeting legal obligations.
The retention period may vary depending on the nature of the information, the purpose for which it was collected, and applicable legal requirements.
When information is no longer necessary, we will take reasonable steps to delete it or anonymize it, subject to any legal obligations requiring continued retention.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
These measures may include access controls, website security measures, system monitoring, and appropriate administrative procedures.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Object to or request restrictions on certain processing activities.
Withdraw consent where processing is based on consent.
Request a copy of your information in a portable format where applicable.
Lodge a complaint with a relevant data protection authority.
To exercise these rights, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing your request.
We will respond to requests in accordance with applicable legal requirements.
8. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including communication platforms and external resources.
When you access a third-party website or service, its own privacy policy and terms may apply. TCBEST does not control the privacy practices of independent third parties and encourages you to review their policies before providing personal information.
9. Children’s Privacy
Our website and business services are intended primarily for business customers and other individuals seeking information about our battery products and manufacturing services.
We do not knowingly collect personal information from children in violation of applicable law. If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take appropriate steps to address the situation.
10. Marketing Communications
We may send business-related communications in response to your inquiries or regarding products and services you have requested.
Where permitted by applicable law, we may also send relevant product updates, company news, or business information.
You may opt out of promotional emails at any time by following the unsubscribe instructions provided in the message or by contacting us directly. We may still send non-promotional communications necessary to respond to your requests or manage an existing business relationship.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically to stay informed about our privacy practices.
12. اتصل بنا
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Company Name: شنتشن Tcbest شركة صناعة البطاريات., المحدودة.
بريد إلكتروني: sales20@tcbest.com.cn
هاتف: +86 139 2280 3579
عنوان: 5/ف, مبنى A6, منطقة الصناعة ينتيان, منطقة شيشيانغ الفرعية, Bao’an District, شنتشن, قوانغدونغ, الصين.
We will make reasonable efforts to respond to your inquiries within a reasonable period and in accordance with applicable law.